WiFi Now Available in Sea Colony

We are happy to announce Comcast completed the installation for free WiFi to Sea Colony owners, guests and renters throughout Sea Colony.  In addition to WiFi in your unit, there is also WiFi at the beach, pools, Promenade, tennis and fitness centers. Also, as a Comcast user, you have access to WiFi hotspots in Sea Colony as well as all of the areas in the U.S. served by Comcast.  
  
In the Sea Colony community, you will see different WiFi 
connections available:
Your in-unit WiFi – Requires the user to have the WiFi password, available only in your unit;

Community Xfinity – Can use your owner Xfinity account login, or a guest account (30 days), available at common areas (beach, pools, Promenade, tennis and fitness centers);

Xfinitywifi – Can use your owner Xfinity account login, or a one hour guest account, at WiFi hotspots throughout our community, as well as all the areas in the U.S. served by Comcast;

Xfinity – A more secure version of Xfinitywifi, only for owners with a Comcast Xfinity account, and where available. 


To connect, please do the following:

Instructions for Owners
It is best to use your Xfinity user ID and password.  If you have not set up an Xfinity user ID and password, you can go to https://my.xfinity.com/ to set up an account. 


To connect your PC
The instructions can can be found at 
https://wifi.xfinity.com/#connect_block


For your mobile devices 
(smart phones and tablets)
Use the Xfinity Connect App on your device.  
The app can be found at http://wifi.xfinity.com/#connect_block.   
Once you connect using your Xfinity user ID and password on your PC or by using the Xfinity Connect App,

you will automatically be connected throughout the common areas Beach, Pools, Promenade, Tennis and Fitness centers) to 
Community Xfinity, or Xfinitywifi, whichever is available.

Instructions for Guests and Renters
• While your guests or renters are in the unit: 

If you left instructions for connecting to your unit’s WiFi, then your guests or renters should follow those instructions. 
If you have not left instructions in your unit, they can do the following:
Turn on the main TV that has a voice remote;
Wait until you see a channel program;
Click the microphone button and say “What is my WiFi;”
On the screen will be displayed the WiFi name and WiFi password.  

If you are given an “Error” or “No WiFi found,” your guests or renters will need to contact you for the instructions.


• While your guests or renters are at common areas 
(Beach, Pools, Promenade, Tennis and Fitness Centers):
On the device, search for a WiFi provider; Select “Community Xfinity;”
If they do not have a home Xfinity account, they will need to select On-Demand Pass;
Follow the instructions for connecting.
If you or your guests and/or renters have further questions, they can go to 
http://wifi.xfinity.com/#connect_block.

Contact Information from Comcast

CONNECTED
If you are connected to Xfinity and you have a question regarding your services please call the dedicated service center at 855.638.2855. Please have your account number ready for the Comcast team to better assist you with questions such as:

   • Service not working

   • Did not receive correct amount of equipment

   • Need help setting up online account

   • Need help changing or adding services, or other questions.

If you need to obtain your account number, please call 855-638-2855 with:

  • Your name,

  • Sea Colony mailing address

  • A valid email address. 

You will receive an email with your Xfinity account number.

 

NOT CONNECTED

If you are NOT connected to Xfinity, please call 855-638-2855 to order services and have:

  • Your name

  • Sea Colony mailing address

  • A valid email address. 

You will receive an email by the next business day as to the next steps.

 

If you are NOT connected to Xfinity and you want to port your existing telephone number please call
855-638-2855 with:

  • Your Mediacom or Verizon account number

  • The telephone number you want ported (transferred),

  • Your Sea Colony address,

  • The best contact number and you will receive a call to setup the port.

If you have not been installed, or if you have not received an email from Comcast please follow the "Not Connected" instructions above.  

 

The Comcast FAQ can be found here
The Comcast Tips for new users can be found here
How to find your WiFi name and Password can be found here
The Comcast channel line-up can be found here
Additional Comcast services and prices can be found here
COMCAST/XFINITY INSTALLATION

The bulk installation at Sea Colony has completed.  If your unit has not been installed you will need to call
855-638-2855
.

COMCAST/XFINITIY ACCOUNT TRANSFER TO NEW OWNER

It is very important that the XFinity account transfer occurs during closing as both the current owner as well as the new owner will need to sign the Comcast Owner Change form which can be found here.  Once the form is filled out, please call 855-638-2855 and you will be given instructions by a customer support representative on how to complete the transfer.  You will be given a link to send your completed form..
 

Any additional equipment that is not covered by the bulk agreement will need to be returned to Comcast.  You can return your additional boxes/equipment at the UPS Store located at 291 Atlantic Ave Ocean View, DE 19970.  They will package and mail free of charge.  Make sure you obtain and keep receipts for your records. 

COMCAST/XFINITY TRANSFER DUE TO DEATH

If the XFinity account needs to be changed due to a death, you will need to fill out the XFinity form which can be found here.  Once the form is filled out, please call 855-638-2855 and you will be given instructions by a customer support representative on how to complete the transfer. 

HELPFUL HINTS FOR OWNERS

  • If this is the first time you are in your unit since your installation was performed, you may need to reboot your Comcast equipment.  If you need to reboot please do so in the following order:

    • Reboot the cable modem first, wait 5 minutes​

    • Reboot the DVR, which should be connected to your main TV, wait 5 minutes

    • Reboot the smaller cable boxes attached to the other TVs

  • If there are any technical issues (i.e. remote, WiFi or TV not working), it's best if you contact Comcast at
    855-638-2855They will ask for your account number. 

  • To create your account, you will need to have an email address or cell phone number associated with your account.  If you did not set up your account with an email address or cell phone, please call Comcast at 
    855-638-2855 to add your email address and/or cell phone to your Comcast account.  

  • IMPORTANT - Do not turn off the power to the Comcast boxes for an extended period of time (i.e., a week).  If the equipment is without power for an extended period of time, you will need to call Comcast to get them activated. 

If you have any questions that are not answered by the FAQ above, please send an email to helpme@seacolony.com.