Comcast at Sea Colony

Sea Colony has a bulk service agreement with Comcast, providing internet, cable, and community-wide WiFi. Basic cable and equipment are included in phase dues, and each unit has its own Comcast account, which is managed individually by the unit owner. Additional channels and services are available for upgrade, with charges for these services billed directly to the respective unit. For any questions for assistance with Comcast services, please call the dedicated Comcast Bulk Service Center at 855-638-2855.

​

Connected

If you are connected to Xfinity and you have a question regarding your services please call the dedicated Bulk Service Center at 855-638-2855. Please have your account number ready for the Comcast team to better assist you with questions such as:

   • Service not working

   • Did not receive correct amount of equipment

   • Need help setting up online account

   • Need help changing or adding services, or other questions.

​

If you need to obtain your account number, please call 855-638-2855 with:

  • Your name

  • Sea Colony mailing address

  • A valid email address. 

You will receive an email with your Xfinity account number.

​​

Note: If you have a Comcast account for a property outside of Sea Colony and your phone is linked to that account, be sure to request the Bulk Services Department when contacting Comcast for assistance. Please be aware that if a Comcast technician needs to visit your unit, a fee of up to $150 may apply.

​

Not Connected

If you are NOT connected to Xfinity, please call 855-638-2855 to order services and have:

  • Your name

  • Sea Colony mailing address

  • A valid email address. 

​​

Refer to this document for additional information to assist with setting up a new account.

​

​

Information for Owners Buying/Selling a unit

Bulk Services Number 855-638-2855

​

Under Sea Colony's Bulk Services Agreement with Comcast, the following equipment is included for each unit:

• 1 DVR

• 2 Digital Television Adapters (DTAs)

• 1 Comcast Modem with built-in Wi-Fi

• 3 Comcast Remotes

Sellers:

1. When you determine a move-out date, or the date you will disconnect your Xfinity service, you will need to call Comcast Bulk Services at 855-638-2855 and provide them the disconnect date.

2. Ensure that all equipment is returned to the Ocean City store located at 8301 Coastal Hwy, Ocean City, MD 21842.

Buyers:

1. Prior to receiving your new equipment, you will need to set up a Comcast account by calling the Comcast Bulk Services at 855-638-2855.

2. You have the option to collect your new equipment from the Ocean City store located at 8301 Coastal Hwy, Ocean City, MD 21842, and handle the setup yourself. Alternatively, you can schedule a technician for the setup, though fees may apply for this service.

​

Helpful Hints for Owners

• If this is the first time you are in your unit since your installation was performed, you may need to reboot your Comcast equipment.  If you need to reboot please do so in the following order:

  • Reboot the cable modem first, wait 5 minutes​

  • Reboot the DVR, which should be connected to your main TV, wait 5 minutes

  • Reboot the smaller cable boxes attached to the other TVs

• If there are any technical issues (i.e. remote, WiFi or TV not working), it's best if you contact Comcast Bulk Services at 855-638-2855.  They will ask for your account number. 

• To create your account, you will need to have an email address or cell phone number associated with your account.  If you did not set up your account with an email address or cell phone, please call Comcast Bulk Services at 855-638-2855 to add your email address and/or cell phone to your Comcast account.  

​

OWNERS PLEASE READ THE FOLLOWING

• Do not turn off the power to the Comcast boxes for an extended period of time (i.e., a week).  If the equipment is without power for an extended period of time, you will need to call Comcast to get them activated. 

• If you rent your unit, it is important to enable both a Purchase PIN and an Application PIN on your Comcast devices to prevent renters from making unauthorized charges to your Comcast account.

  • To setup a "purchase pin" you will need to follow the instructions here

  • To setup an "application pin" you will need to follow the instructions here.

  • Please note that Comcast cannot set these remotely, as they must be configured on each DVR in your unit.

• Once your PINs are set up and you’ve enabled "What’s my WiFi," follow these steps:

  • Select "Application Locks" at the bottom of the screen. This will show all applications locked due to the Parental PIN.

  • Scroll down to "Xfinity xFi" and highlight it.

  • Press the "OK" button on your remote to unlock the WiFi info that was locked by the Parental PIN.

  • Press "Exit" on your remote to leave the screen.

​